Booking Fee

The client has a 14 day cooling off period from when the contract is signed, in which they can ask for the booking fee to be refunded. The booking fee secures the time and services of the photographer and is non-refundable or transferable in the event of cancellation. This covers the loss suffered by the photographer due to cancellation.



Services need to be paid for in full on the date of the session or in the case of an event 7 days before the date. A full receipt will be given in digital form via email or download. If the full balance has not been paid on the day of the session, the photographer has the rights to cancel the contract, retaining the booking fee as compensation for time spent.



In the event that the client requests to reschedule a session, the retainer shall be applied if notice is given at least 48 hours prior to the schedule event excluding mini sessions. Mini sessions can not be rescheduled unless there is another set date available. Reschedules must be within the same calendar year. If it is not possible for a session to take place on a scheduled date due to weather, Photographer and Client will reschedule on an agreed date at the earliest date possible, with no additional charge. If an event is rescheduled for whichever reason, as long as the photographer is available on the new date the booking will be transferred. If the photographer is not available then the booking fee will be forfeited. 


Late Arrivals

Any client that is late arriving to the session will have the amount of time late deducted from the time allotted for the session.


Limitation of Liability

Charlene Webb Photography takes the utmost care with respect to the exposure, retouching, and transportation of digital captures and proofs. However, in the unlikely event that all the originals are lost, stolen, damaged or destroyed within or beyond Photographer’s control, Photographer’s liability is limited to the refund of all payments received, or a reshoot can be scheduled at no additional cost. The limit of liability for partial loss or damage of originals shall be a prorated amount of the total amount, based on the percentage of originals lost or damaged. In the unlikely event that Photographer is injured or becomes too ill to attend the portrait session, the Photographer will make every effort to reschedule to the earliest possible date. If the situation should occur responsibility and liability is limited to the return of all payments received.



The Photographer shall not be held liable for any and all injury to client during the course of the photography session and the immediately surrounding events.



In the unlikely event of any property belonging to Charlene Webb Photography becomes damaged or broken due to client/client party’s actions, client will be held fully liable for all costs endured. Damages must be paid for within 8 weeks.



Charlene Webb Photography retains the copyright to all images provided to the client. The client is permitted to use the images solely for personal purposes; they must not be edited by the client in any way, including Instagram filters. Images cannot be used by the client or third party for commercial, business, contest or advertisement, unless written consent has been obtained from Charlene Webb Photography. This statement is protected by the copyright law and any client found to be breaching Copyright will be liable for any fees imposed by Charlene Webb Photography or liable for court action.


Post Production/Editing

No editing takes place until full payment has been received. Charlene Webb Photography is not liable to deliver every image taken at the session. The determination of images delivered to the client is left to the discretion of the photographer. A pleasing colour balance will be provided but cannot guarantee exact colour matching owing to anomalous reflectance caused by a combination of factors including lighting, colour casts, manmade fibres etc. Images can take up to two weeks to be fully edited, although longer waiting times may apply during busier periods, but the client will be notified of any delays.  The final post production and editing styles, effects, and overall look of the images are left to the discretion of the Charlene Webb Photography.


Images Online

It is illegal to attempt to download, or to attempt to remove a watermark from any image taken and posted online by Charlene Webb Photography for any reason.



You hereby grant Charlene Webb Photography the right to use and publish images taken at your photography session to further promote its service, including portfolio, website, display, advertisement, editorial use and in any other format that Charlene Webb Photography chooses. Charlene Webb Photography will respect the client's wishes if required not to publish images on social media.


Viewing Session

The client must come for an in person viewing which a date will be scheduled on the session day. Images may be re-edited at the discretion of the photographer. Any additional products ordered at the viewing session must be paid for within 24 hours. Images selected/ordered at the viewing session are final. Charlene Webb Photography is not held liable if the client selects incorrect images. A completed waiver will be provided at the in person viewing.



Charlene Webb Photography is happy for the client to tag, share or use a preview on their Facebook page as long as the logo is not cropped out or images are edited in any way, including Instagram filters.


Image Delivery

Your purchase of the original files, releases Charlene Webb Photography from any liability due to loss or damage of the images, and also releases Charlene Webb Photography from any obligation to maintain copies of any digital file, image, or photograph. Images are provided to the client by download via Dropbox. Images provided via Dropbox are intended as a method of delivering files, not as a permanent storage solution. Files will be available for 5 days. After this they will be deleted and a fee of £30 will be charged if the images need to be re uploaded. Any technical issues are to be addressed within 7 days of receipt. After this time, Charlene Webb Photography is not held liable for any complications. If future copies of downloads are required a fee of £30 is payable. Images can not be exchanged once sent via Dropbox, unless the mistake lies with Charlene Webb Photography.


Print Release

Printing rights are granted solely to the client and may not be assigned or transferred without written consent from Charlene Webb Photography. Consent may be withheld in Charlene Webb Photography discretion. A copy of the printing rights will be provided in digital form via download.



Charlene Webb Photography is not liable for print quality, cropping or colouring of any photos not printed directly through a professional lab used by the photographer. Photo quality is only guaranteed through images purchased directly through Charlene Webb Photography and an associated lab.



Refunds are not granted as any monies paid, is for the Photographers time and service. If the client is not happy with their images for any reason, then the photographer shall try to accommodate the clients wishes or offer a reshoot. However, if the client is being unreasonable then the photographer is not obliged to do so.



Due to the variations of weather and the willingness of subjects it may not be possible to capture all the pictures requested, or fulfil the client’s full expectations. In the event of uncooperative children at a session of any kind, for any reason, Charlene Webb Photography may not be able to capture any, or all the images the Client may have requested or expected. If any of the party does not co-operate for whichever reason, it is the photographer’s discretion to offer a re-shoot.


Clients Responsibilities

(a) Clients must state if anyone in the party has any known allergies before the session begins. Charlene Webb Photography will not be held liable for any allergic reactions that happen during the session when the photographer was not made aware of any current or possible allergies.

(b) The client agrees to future communication including receiving appropriate promotional or information emails. The client can opt out of this service at a later date, and shall be removed from the list.

(c) Clients are not permitted to take any photography during the session unless permitted to by the photographer.

(d) Online recognition of Charlene Webb Photography is appreciated and requested when posting images on social media platforms. For example, Facebook, Twitter, Instagram etc.

(e) Clients are not permitted to edit the images in anyway, including using Instagram filters etc.

(f) If the Client fails to read the supplied session information, and therefore fails to carry out required preparations prior to a session, or fails to arrive promptly for a session, Charlene Webb Photography will not be held responsible for any resulting reductions in quality or quantity of images supplied.


Exclusive Photographer

The Photographer and/or any photographers hired by the Photographer to photograph shall be the exclusive photographer retained by the Client for the purpose of the portrait photography. Family and friends of the clients and other event vendors shall not interfere with the Photographer’s duties. Guests will be asked to refrain from taking flash photographs at certain intervals of the event to ensure proper exposure of images.

Wedding Arrangements

The details of the wedding arrangements are to be agreed beforehand in writing (email is acceptable). The Client shall notify the Photographer of any changes to these details in writing. The Photographer/s cannot be held liable for delays or disruption in their delivery of the service until any changes are received, and acknowledged in writing.



The photographer reserves to right to terminate coverage and leave the location of the event if any inappropriate, threatening, hostile or offensive behaviour from any persons at the event occurs; or in the event that the safety of the photographer from Charlene Webb Photography is in question. Any directions issued to clients, their guests or employees during a photographic shoot are deemed to be at the persons own risk. The photographer cannot be held responsible for any personal accidents during a photographic shoot.


Venue and Location Limitations

The photographer is limited by the rules and guidelines of the event locations and site management. The area from which the photographer is able to cover the ceremony may not be the photographer's choice and the photographer cannot accept responsibility for any obstructed view should this be the case.



Charlene Webb Photography is not responsible for compromised coverage due to causes beyond the control of the photographer. Including, but not limited to obtrusive guests, lateness of the client or guests, weather conditions, schedule complications, incorrect addresses provided, rendering of decorations, or restrictions of the locations. Charlene Webb Photography is not responsible for backgrounds or lighting conditions which may negatively impact or restrict the photo coverage. The photographer is not held liable for missed coverage of any part of the event, and will not be held accountable for failure to deliver images of any individuals or any objects at the event.



The Photographer shall be granted artistic license in relation to the poses photographed and the locations used. The Photographers judgment regarding the locations/poses and number of images taken shall be deemed correct. Due to the vagaries of the weather and the willingness of subjects it may not be possible to capture all the images requested.

Proofing Gallery

Images can take up to 3 weeks to be fully edited. Once the gallery is released the client has 48 hours to address any corrections. After the client has agreed they are content with the gallery, Charlene Webb photography is no longer responsible for any further editing.  If the client wants further editing subsequently, then this will be at the standard rate charged of £5 per image.


Image Delivery/USB

Images provided on USB are intended as a method of delivering files, not as a permanent storage solution. Please back up any images provided as future damage is possible to USBs which result in being un-readable. Charlene Webb Photography guarantees that USBs that leave the studio are in perfect working order. Any technical issues are to to be addressed within 14 days of receipt. After this period, Charlene Webb Photography is not liable for any complications. If future copies of USBs are needed a fee of £50 is payable. 

Third Party/Vendors

The client must obtain permission to hand over any images to third parties/vendors who wish to use the images for advertising purposes.


This site is owned by Charlene Webb Photography of 6 Townhall Square, DA1 4FH. This privacy policy discloses the practices for Charlene Webb Photography. This privacy policy applies solely to the information collected on this website including any contact ie. using the website contact form. Access to this information is collected voluntarily from you via use of this website. Your information is not sold or passed on to any third party and remains solely with Charlene Webb Photography. Your information will be used to respond to any contact you have made via this website or email.  Unless requested, you may be contacted via email in the future to inform you of new services or special offers available. You have the option to opt out at any time and also request your information be deleted. 



Client responsibilities:-

- Only one guardian to accompany a child, unless you are in the samehousehold

- Face masks would be preferred

- Hand sanitiser should be used throughout the session

- If you or your child is showning any symptoms of illness please do let me know and the sessin can be rescheduled

- The photographer must keep a distance of 2 metres so please make sure you on hand to pose or adjust children or family members.


Photographer responsibilities:-

- A face mask should be worn at all times

- 24 hours should take place in between each session

- All props/garments should be fully washed/sanitised

- Photographer should maintain at least a 2 metre distance at all times


Please note, some poses may not be able to be reproduced due to the social distance measures. If there is anything you’d like to discuss then please do pop me a message. 

Real Moments. Real emotions. Real memorie

Charlene Webb Photography is a natural Medway wedding photographer, who also specialises as a Medway baby photographer. Creating real memories for you to treasure for years to come.

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All images © Charlene Webb Photography 2018 | Kent wedding photographer | Natural Kent wedding photographer | Crayford Wedding Photographer

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